Skalar Analytical is a Dutch platform of laboratory automation solutions with its heritage in wet chemistry analysis.
Established in 1965, Skalar has grown organically into a multinational organization with subsidiaries across Europe, North America, and India.
In 2023 the Skalar Group was launched as an inventive laboratory-automation platform.
Including trusted global brands Skalar Analytical, headquartered in the Netherlands, PromoChrom, based in Canada, LCTech, situated in Germany, EST Analytical, based in Cincinnati, Ohio, and TSHR, from the Netherlands, it provides innovative chemistry analysers, expertise in automated sample-preparation solutions, consumables and robotics for laboratories in environmental, agricultural, petrochemical and other applications.
Due to growth The Skalar Analytical is hiring for a:
Customer Support Engineer
The successful candidate will play a significant role in the technical and chemical support of our worldwide customers. The engineer will act as owner of the after sales issues in that way that the customer satisfaction is optimum.
The main tasks:
- Provide technical support via phone and email
- Create support tickets using our CRM database and follow up on open tickets on a timely basis.
- Escalate problems to 2nd tier support when required
- Provide remote assistance for software diagnostics using TeamViewer and other tools
- Perform repairs and prepare loaner equipment.
- Assist our field service engineers with sending parts/tools when required.
Requirements:
- Associate’s or Bachelor's degree in electronics, mechatronics, chemistry / chemical engineering or equivalent
- Previous experience with Skalar analyzers is a definite plus
- Mechanically inclined with the ability to troubleshoot and repair instrumentation.
- Affinity towards learning new software programs
- Reliable and dependable, self-motivated, capable of working as part of a team
- Excellent verbal and written communication skills in German and English
We offer:
- A challenging and dynamic career within a growing multinational organization
- Open and collegial environment working with industry leaders
- Competitive salary with benefits
For more information on Skalar: http://www.skalar.com