Skalar is constantly evolving
As part of Velaris – a fast-growing international organization with eight leading companies across the Environmental, Life, and Energy segments – we work every day on innovative solutions for laboratories worldwide. Within the Environmental segment, Skalar is a key pillar, with a strong portfolio consisting of Wet Chemistry Analyzers, Sample Preparation Robots, Combustion Analyzers, and Discrete Analyzers.
To strengthen our growth ambitions, focus on quality, and innovative capabilities, we are currently looking for a:
Customer Support Officer
Breda | Full-time
Please note:
- Excellent written and verbal proficiency in Dutch and English is required
- This position is based at our head office in Breda (The Netherlands)
Your challenge
In this role, you will perform an active administrative and supporting function within the Customer Support team. You are an important link between customers, the international field sales team, and various internal departments.
You are responsible for the accurate and efficient preparation and processing of quotations, orders, and administrative data flows.
Thanks to your attention to detail and organizational skills, the entire order and quotation process runs smoothly and without errors.
The Customer Support team consists of 5.5 FTE and supports the international sales organization. You will work closely with departments such as Laboratory, Finance, Logistics, Sales, Publicity, and Helpdesk.
Your responsibilities
- Preparing quotations and monitoring delivery times and schedules
- Responding to customer inquiries via email and phone
- Managing the entire order process from A to Z
- Providing administrative support to the international field sales team
- Coordinating information flows to internal departments (quotations, orders, invoices)
- Acting as the primary point of contact for customers and colleagues
What we ask from you
- Completed MBO or HBO degree
- Experience in an administrative/commercial support role within a technical/chemical production environment (experience in machine building is a plus)
- Excellent command of Dutch and English, both written and spoken
- Experience with Exact is a plus
- Affinity with or knowledge of chemistry is a plus
- Accurate, customer-oriented, strong communicator, and a team player
What we offer
- A dynamic role within an international and growing organization
- A collegial working environment with short communication lines
- Competitive salary and attractive secondary benefits
- Flexible working hours and opportunities for personal development and growth
- Access to training and development programs
- Easily accessible location (by car and public transport)
- Informal and positive work atmosphere, including weekly Friday afternoon drinks
Interested?
Please send your CV and motivation to [email protected].
For more information, you can contact Heidi de Craen (HR Manager) via [email protected] or by phone at +31 76 548 6433.
Acquisition as a result of this vacancy is not appreciated. Candidates introduced through external channels will not be considered in the recruitment process.